Terms and Conditions

Diesel and Blue Doggie Daycare reserves the right to amend these terms and conditions at any time, and will notify clients as changes are made. An up to date copy will be available on request and on the Diesel and Blue Doggie Daycare website & booking portal.

Please read through both the terms and conditions and acknowledgement.

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1. Hours of Operation

* Diesel and Blue Doggie Daycare’s hours of operation are Monday to Friday 8:30am - 5:30pm.

* Diesel and Blue Doggie Taxi operates (within town limits) Monday to Friday 7.30am – 9.30am and 4pm – 6pm. We aim to accommodate specific timing requests but cannot guarantee this due to the demand on the service.

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2. Payments/Prices

Diesel and Blue Doggie Daycare updates its prices regularly. All prices are subject to change without notice.

Prices are made up of the following services:

* Casual visit

* Bronze, Silver, Gold - Multi Pass

* After hours overtime rates

NOTE: If care is required outside the above hours the overtime rate will apply. Your credit card (kept on file) will be charged at the time your dog is returned to you.

NOTE: If you are late to pick up your dog without explanation the overtime rates will apply.  Your credit card (kept on file) will be charged at the time your dog is returned to you.

* Overnight boarding rate, fixed cost of $150

NOTE: If you are more than 45 minutes late to pick up your dog it may be boarded overnight and the overnight boarding rate will apply.  Your credit card (kept on file)  will be charged at the time your dog is returned to you.

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3. Cancelation of Booked Services

a. When canceling a book service

i. 48 hours notice is required for a full refund of the deposit

ii. If less than 48 hours notice is given 50% of the cost will be retained or charged to the nominated credit card

iii. If less than 24 hours notice is given 75% of the cost will be retained or charged to the nominated credit card

iv. 100% of the service fee will be retained or charged if the owner does not show at the time for the services

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4. Payment Method

Diesel and Blue Doggie Daycare requires a current valid credit card to be kept on file. If your fee remains on leaving our premises at the of the day your card will be charged for

a. Booked Services

b. Early & Late fees

c. Overnight boarding fees

d. A booked service if you do not message/call Diesel and Blue Doggie Daycare to cancel the service as outlined above.

e. Other required services for your dog including but not exclusive to:

i. Parasite control

ii. Veterinary bills

iii. Grooming consultations

iv. Taxi

5. Injury and Illness

a. Injury

i. When a dog attends Diesel and Blue Doggie Daycare there is a risk of injury. Injuries are rare. All care and effort will be taken to prevent injuries but given the nature of the environment dogs may be injured due to accidents.

ii. A careful assessment is made of each dogs ability to jump fences and the risk of injury that this brings.

iii. Dogs may participate in high energy activities such as ‘zoomies’ and other play either on their own or with other dogs.

iv. Different dog breeds are more susceptible to breed specific injuries

v. If a dog is under the age of 12 months there is a higher risk of injury

vi. Below is a list of injuries that may occur whilst in the care of Diesel and Blue Doggie Daycare:

1. Minor/major dog scratches

2. Minor/major dog bites

3. Broken bones

4. Torn ligaments

5. Foot infections and sore pads

6. Worn down nails

7. Muscle sprains

8. Canine infectious diseases

9. Breed specific injuries

10. Cruciate rupture or ligament damage

11. Breed specific prone injuries Eg: tibial avulsions or Salter-Harris Fractures

                        NOTE: the above list is not exhaustive

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b. Illness - When a dog attends Diesel and Blue Doggie Daycare they will come into contact with other dogs in an environment that may lead to an illness. If the dog shows any signs of contagious but not life threatening illness (eg:conjunctivitis or kennel cough) on their arrival they will be isolated and the owner  will be called to collect them.

6. Parasite Treatment

a. Dogs who attend Diesel and Blue Doggie Daycare are required to have regular flea, worm and tick prevention treatment prior to attending.

b. Dogs should not have fleas when attending Diesel and Blue Doggie Daycare

c. A flea treatment will be given at the cost to the client should fleas be present on the dog.

d. All dogs who have been given flea treatment will be monitored for adverse reactions.

7. Veterinary Assistance

Diesel and Blue Doggie Daycare takes the care of the dogs in its care seriously. If immediate veterinary care is required:

a. Reasonable endeavors will be made to contact the owner before the taking the dog to the vet

b. Reasonable endeavors will be made to use the vet listed on the enrollment form

c. In emergency situations Diesel and Blue Doggie Daycare will ensure that emergency vet care is provided as soon as possible

d. All vet costs will be the responsibility of the owner

8. Pet Insurance

It is highly recommended that all dogs attending Diesel and Blue Doggie Daycare have full cover pet insurance

9. Grooming

Diesel and Blue Doggie Daycare provides a Grooming Service. When this services is requested:

a. It is the owners responsibility for the condition that the dog when using this service

b. It is understood that if the dog has

i. ‘matted’ hair/fur

ii. Is in an anomalous condition

iii. Is excitable or aggressive

The groomer will:

exercise caution within their duty of care

not de-matt in line with the no-de-matting policy

will clip the dog as necessary

may muzzle the dog in the interest of safety for the dog and the staff

NOTE: There is a non-refundable deposit for all grooming services as per clause 3 outlined above.

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10. Doggie Taxi

a. For an additional charge Diesel and Blue Doggie Daycare can collect and return dogs from their owners homes.It is requested that:

i. Notify Diesel and Blue Doggie Daycare if you are not present

ii. Provide clear access with written instructions to collect and return the dog

b. Diesel and Blue Doggie Daycare will not collect the dog if there is not clear access

c. Diesel and Blue Doggie Daycare will not return the dog if there is not clear access and an overnight boarding fee will be charged

Diesel and Blue Doggie Daycare reserve the right not to collect your dog.

11. Care of Equipment

Diesel and Blue Doggie Daycare is committed to responsibly caring for all items and equipment (eg: blankets, dog collars etc) supplied by dog owners. Dogs must always wear a clip-up collar for safety reasons when attending Diesel and Blue Doggie Daycare.

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Owners acknowledge that any damage or destruction to the provided items is their responsibility. Diesel and Blue Doggie Daycare takes the utmost care, monitoring dog behavior to minimise damage or destruction of supplied items, but cannot guarantee their return in their original condition.

12. ​Photos

Diesel and Blue Doggie Daycare take photos of dogs in their care for use with ongoing promotion. (eg Website, social media)

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Acknowledgement

I acknowledge and understand the following:

1. I will be charged an overtime rate or overnight boarding fee if my dog is not collected at the agreed time.

2. My current credit card details will be kept on file (encrypted and within the current Australian Privacy legislation) and be used to charge when services, early/late, cancellation fees (as referenced in clause 3 outlined above) or overnight boarding fees are to be charged.

3. I understand that all care will be taken to ensure that my dog does not sustain an injury, but given the nature of play and the activities an injury may occur.

4. I understand that no amount of supervision, sanitation or cleanliness can prevent air borne illnesses.

5. I understand that I am totally responsible for any veterinary bills raised as a result of an illness or injury either sustained at Diesel and Blue Doggie Daycare or noticed by the staff.

6. I will not hold Diesel and Blue Pty Ltd trading as Diesel and Blue Doggie Daycare or it’s employees, officers or agents responsible for any veterinary bills as a result of an injury or illness if deemed necessary by the director or staff of Diesel and Blue Doggie Daycare

7. I understand that my dog will be given a flea treatment at my cost if fleas are detected.

8. I understand that my dog will be monitored for any adverse reactions when given flea treatment.

9. I understand that I will be responsible for all Veterinary bills raised while my dog is in the care of Diesel and Blue Doggie Daycare

10. I understand that Diesel and Blue Doggie Daycare will make all endeavors to contact the nominated veterinarian, but will use their best judgment to seek emergency care if needed.

11. When presenting my dog for grooming I have read and agreed to the conditions outlined in clause 8.

12. Clear access will be provided when using the Taxi service provided by Diesel and Blue Doggie Daycare

13. I agree to an overnight boarding fee being charged to my credit card if clear access is not available when returning my dog.

14. I acknowledge that I am responsible for the equipment supplied with my dog.

15. I acknowledge that while my dog attends Diesel and Blue Doggie Daycare photos may be taken and used for promotion by Diesel and Blue Doggie Daycare.